Appendix A :
Extract from the Tribunals Service Business Plan
Strategic objectives
- To maintain current standards of service delivery and improve them wherever possible
- To develop the capability of the organisation to deliver reform, and
- To reduce the volume of appeals reaching a full tribunal hearing and to dispose of those that do in more effective and efficient ways.
Purpose, vision and values
Purpose
The primary tasks of the Tribunals Service are:
- to provide a responsive and efficient tribunals administration
- to contribute to the improvement of the quality of decision-making across government
- to reform the tribunals justice system for the benefit of its customers and the wider public, and
- to promote and protect the independence of the judiciary.
Vision
In delivering our primary tasks we aim to be a modern, customer-focused organisation that delivers excellent performance in improving the quality of original decision making and the resolution of tribunals disputes. We will:
- work effectively in partnership with the judiciary and others
- drive up standards of original decision making
- use creativity and innovation to transform service delivery
- provide customers with choice, where possible, in the way they access services
- engage with everyone staff, customers and stakeholders at each stage of the business, and
- make efficient and effective use of resources.
Values
In common with the rest of DCA we will value:
- customers putting our customers first
- achievement valuing our people and their contributions to service delivery and making the Tribunals Service a place where people are proud to work
- leadership and teamwork giving people the freedom and support to succeed
- personal responsibility doing what we promise and making a difference, and
- diversity recognising that we are all different.
The Tribunals Service
A full list of the Tribunals that the Tribunals Service provides the administration for, and which comprises the new service at the time of its launch in April 2006:
- Adjudicator to HM Land Registry
- The Appeals Service (now known as the Social Security and Child Support Appeals)
- Asylum and Immigration Tribunal
- The Commissioners Office
- Criminal Injuries Compensation Appeals Panel
- Employment Appeals Tribunal *
- Employment Tribunals for England and Wales
- Employment Tribunals for Scotland
- Financial Services and Markets Tribunal
- Gender Recognition Panel
- General Commissioners of Income Tax
- Information Tribunal
- Immigration Services Tribunal
- Lands Tribunal for England and Wales
- Mental Health Review Tribunal for England
- Pathogen Access Appeals Commission *
- Pensions Appeal Tribunals for England and Wales
- Pensions Regulator Tribunal
- Proscribed Organisations Appeals Committee *
- Special Commissioners of Income Tax
- Special Educational Needs and Disability Tribunal
- Special Immigration Appeals Commission *
- Transport Tribunal
- VAT and Duties Tribunals
* Tribunals within the Tribunals Service but not overseen by the Council on Tribunals
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